Microsoft Outpaces Apple in Customer Satisfaction

Microsoft Corp. got a bigger boost in customer satisfaction from its latest computer operating system than rival Apple Inc. did from its most recent upgrade.The CHART OF THE DAY shows that respondents giving Microsoft a positive grade for satisfaction rose to 67 percent in the week after the Oct. 22 release of Windows 7, from 64 percent the day before it went on sale, according to YouGov Plc, a London-based market-research firm.

Microsoft’s satisfaction rates rose 14 percent through the end of the year.

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One thought on “Microsoft Outpaces Apple in Customer Satisfaction

  1. Well, considering MSFT doesn’t make hardware, nor service that hardware through bricks & mortar stores, it’s kind of like comparing Apples … and oranges, no?

    And while I have had one very bad experience with Apple’s repair service, I’ve never had a problem with their software … which is far more than I can say for Microsoft’s software. I’m still haunted by nightmares of pre-SP2 XP 64-bit …

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